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January 2010

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The Executive Diplomat
Protocol & Diplomacy for Today's Global Leaders

February 2010

In This Issue
The Global Economy
Quote of the Month
A Picture's Worth A Thousand Words
Diplomatic Dialogue
The Protocol Source
Diplomatic Dates
The Diplomat's Dictionary
Do This, Not That
The World Next Door
Mayoral Inaugurations: An Interview with Susan Christian
Country Focus: The Dominican Republic
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April 20, 2010
The Professional Assistant: Taking Care of Your Boss in the Global Arena
April 22, 2010
The Protocol Advantage: Protocol & Diplomacy for Today's Global Business Leader

The Global Economy
Approval Expected for Kraft-Cadbury Deal

Quote of the Month

In a recent article, Victor C. Johnson, senior public policy adviser for NAFSA: Association of International Educators, stated that he believes an overseas experience soon will no longer be an option in lining up a good job. “This is the next digital divide,” Johnson said. “The kids who graduate from school who have international experience are going to have a leg up in gaining successful lives.”

Employers are looking to hire people who understand the economies and cultures of the world, he added. “We just hear CEO after CEO saying that the work force of the future, really, the work force of the present, has to be a cross-culturally competent work force. Work forces are cross-cultural; businesses are global,” he said.


Protocol: A Picture's Worth A Thousand Words

Public response to news that U.S. Kraft would buy British Cadbury was not all favorable. See full story under the Global Economy. (Photo by Matt Dunham/Associated Press)

Diplomatic Dialogue

Houston Greeters

I wanted to let you know about a wonderful but little-known organization that engages in diplomatic dialogue and promotes friendship among strangers. I recently joined the board of Houston Greeters which is part of the Global Greeter Network, a voluntary association of independent welcoming programs around the world.

Houston Greeters offers visitors a unique insight into Houston through the eyes and hearts of the city’s residents. Local volunteers act as hosts for “greets” brief visits to the destination or activity of choice in the Greater Houston Area. Houston Greeters is a free service and has a network of 100+ volunteers who live in the city, love it and are dedicated to sharing their passion and knowledge with others through “greets”.

To schedule a greet go to Houston Greeters where you can choose from over 75 “greets.” What better way to see the sights of Houston than through the eyes of a Houstonian.

As you travel, consider other greeter organizations visit Global Greeter Network. Cities in the Greeter network include:

  • Houston, Texas
  • Chicago, Illinois
  • New York City, New York
  • Toronto, Canada
  • Melbourne and Adelaide, Australia
  • Buenos Aires, Argentina
  • Paris, Marseille, Nantes and District of Pas-de-Calais, France;
  • County of Kent, Brighton, England
  • The Hague, Netherlands

The Protocol Source:
Quick Links...

The U.S. Commercial Service, a division of the International Trade Administration of the U.S. Department of Commerce, sponsors and participates in many events and webinars that help U.S. exporters sell overseas and help overseas buyers learn about U.S. exports. The Commercial Service has a searchable database of these events worldwide at http://www.export.gov/each/trade_events.asp.


Diplomatic Dates
National Days

4 Sri Lanka

6 New Zealand

7 Grenada

16 Lithuania

18 The Gambia

22 Saint Lucia

23 Brunei

23 Guyana

24 Estonia

25 Kuwait

27 Dominican Republic

For a list of other global events and trade missions go to GPA Diplomatic Dates. Special thanks to the Houston International Protocol Alliance for providing the list of national days.

The Diplomat's Dictionary

Protocol: the accepted forms of ceremony and etiquette observed by diplomats and heads of state; a code of correct conduct. When applied to the global business arena it is simply the rules of engagement or code of conduct for doing business internationally and includes having an understanding of cultural differences and business protocol.




Country Focus
: The Dominican Republic

With the recent disaster in Haiti, its neighbor the Dominican Republic suddenly also found itself in the news. Visit the following sites for more information.


Embassy of the Dominican Republic

State Department Country Background

BBC Country Profile

Doing Business in the Dominican Republic

For a view into the culture you may want to read New York Times Best Seller, a fictional account, The Brief Wondrous Life of Oscar Wao by Junot Diaz. To read a review of the book click here.

The more prepared you and your team are the greater success you will have. For a list of general resources for further research and study, a country report template or to schedule a training program contact us at info@garzaprotocol.com.

The World Next Door

Join in the festivities this month and celebrate the Lunar New Year. Most people are familiar with the popular Chinatown in San Francisco, California but many major U.S. cities have large Chinese communities where you can learn more about the culture and sample the varied Chinese cuisine. While Portland, Oregon is known for its beautiful Japanese Gardens it also has a lovely Chinese Garden. The Lan Su Garden includes a teahouse and lovely grounds that are well worth a visit. In Houston you can visit the “Forbidden Gardens” where the tomb of Qin Shi Huang-di, the First Emperor, has been replicated in 1/3 scale. The 6,000 piece army was made in Xi’an. Don’t forget the Sackler and Freer Galleries of the Smithsonian in Washington, DC where you can visit beautiful exhibits and purchase small, colorful Chinese zodiac ornaments in the gift shop. Check media listings in your area for celebrations featuring the well-known lion dance.


Garza Protocol Associates, LLC is a consulting and training company that applies protocol and diplomacy to help businesses and organizations successfully conduct business in the international arena. We develop customized corporate diplomacy strategies, conduct training seminars and manage international visits and events. In the international arena, business is personal, which is why we provide today's business executive with the tools to become tomorrow's global leader—the Executive Diplomat.

Garza Protocol Associates can...
  • provide a speaker for your meeting or group. Go to Presentations for more information.
  • conduct a customized training seminar to address your industry needs. See Training for details.
  • act as your in-house office of protocol and provide Consulting services on everything from developing your own Distinguished Visitors Program to organizing a trade mission.
Garza Protocol Associates, LLC
P.O. Box 131684
Houston, TX 77219-1684
713.863.8896

Happy New Year!

Yes, I can still say Happy New Year since I and over a billion Chinese and friends of China are now celebrating the Lunar New Year. While often referred to as “Chinese New Year” it is celebrated in many countries. I would like to thank the Asia Society's eductional website for providing the following information. “Chinese New Year is defined as the second new moon after the winter solstice; thus it begins sometime between late January and mid-February, approximately at the beginning of Spring (which, in the Chinese calendar, starts forty-five days after the winter solstice). It is celebrated not only in China, but also in Korea, Vietnam (where it is known as Tet), and in Chinese communities throughout the world.”

If you do business in China, Korea, Vietnam take note of the official holidays and expect projects to slow down or come to a halt since most offices are closed. If you are lucky enough to get invited to a New Year celebration it’s a great way to build on your relationship so join in the festivities.

I want to thank all of you who called, wrote and sent e-mails providing valuable feedback on the newsletter including a note from a friend reminding me that there is also a Muslim New Year. Please keep sending your suggestions, comments and experiences. We can all learn more about cross-cultural differences in the global market, build stronger relationships and become Executive Diplomats.

Happy Year of the Tiger!

Sonia Garza-Monarchi

President

Garza Protocol Associates, LLC


"Do This, Not That"
Brief protocol anecdotes

“Do this…

On a recent Colbert Report, Stephen Colbert interviewed Stephen Bosworth, U.S. Envoy to North Korea. Stephen Colbert said, “I love ambassadors. Officially I’m supposed to call you Your Excellency, right.”

—Do use the correct title and honorific when addressing government officials. For the record, “The Honorable” not “Your Excellency” would have been the most appropriate honorific title for the U.S. ambassador. “The Honorable” is the preferred title for high-ranking U.S. officials including ambassadors and presidents. However, “His/Her/Your Excellency” is the preferred title in most other countries with the exception of the United Kingdom and the Commonwealth nations which usually use “The Right Honourable.” Royals have their own set of titles.

...not that”

A recent article by Associated Press Business Writer, Chip Cutter, "Right size corporate jargon?" addressed the issue of business jargon and corporate buzzwords and noted that many workers are fed up with them. He added that they may lead to confusion and might even cost you a sale.

—Don’t use too many industry specific terms, idiomatic expressions, sports phrases and acronyms. This is especially important when working internationally or across cultures. Even the most fluent English speaker may not be familiar with these terms and others made popular in U.S. movies and TV. I once saw a U.S. Secretary of Energy confuse the translator at a dinner hosted for then Russian Prime Minister Victor Chernomyrdin by saying that they should “Just do it” when referring to how to proceed with U.S. Russian relations. You may remember the popular Nike campaign that featured the tagline; however, in this case it meant absolutely nothing to the Russians and was definitely lost in translation.

Remember when working abroad, “We’re not in Kansas anymore,” so keep communication simple.

Mayoral Inaugurations: An Interview with Susan Christian

Inauguration photos provided courtesy of Anthony Rathburn
On January 4, 2010, the Honorable Annise Parker was inaugurated as mayor of Houston. She is the first openly gay person elected mayor of a major U.S. city and as a result her election generated much national and international media interest. The inauguration was coordinated by the Mayor’s Office of Special Events. Planning events whether big or small, requires lots of time, attention to detail and coordination. The skill sets and tools are the same so I thought it would be interesting to talk with Susan Christian, Deputy Director of the Mayor’s Office of Special Events about the inauguration arrangements.

SGM: How many inaugurations have you and your team coordinated?

SC: We have produced eight or nine. We were the sole producer on six of these and we worked with various partners on the others.

SGM: How was this one different?


SC: This was a historic inauguration with much media interest so we knew that pieces of the ceremony would be shown as video clips around the world. Our goal was to bring about an event like we’d never produced before. We took effort to show Houston as the diverse, inclusive city it is and we wanted to highlight the cultural aspects. The Houston Symphony and the Houston Grand Opera’s symphonies were not available so we pulled people together from both orchestras and added a contemporary rhythm section. Ernest Walker, conductor and music director at Rice University’s Shepherd School of Music conducted. Every piece of music was painstakingly chosen to reflect Houston. We went through six CDs before selecting the final nine songs. We even re-arranged pieces of music. The music not only set the tone for the event but encouraged people to sit down early.

SGM: When did you start planning?

SC: We started working on different components of the printed invitation 6-8 weeks in advance. However, we couldn’t drop in many of the names including the mayor’s until after the run-off election on Saturday, December 12th. My team was in the office on Sunday morning moving forward with planning the program so we had about 3 weeks to coordinate the actual ceremony but in reality it was just two weeks since we had to send the information to the printer for the printed program a week out.
SGM: How big is your staff and how do you divide responsibilities?

SC: There are 14 of us on the team but at any given moment we’re working on an average of 25 events at a time. We divided the event into major components and assigned a lead person to various aspects so someone handles all print, another person is responsible for all of the technical items, etc.


SGM: How do you keep track of all the details? Who determines the program and order of speakers/presenters?

SC: We break-up responsibilities and set deadlines. We have daily meetings or meet as needed. We also put the key elements on a white board so we can visualize the various elements and work on the timeline. It’s easy to change as we add information. You start with the core components. You know there’s going to be an inaugural address, a blessing, a patriotic moment so you start there. Then build on it, some things are the “producer’s choice.” We write a script and production timeline and use Timecoder to plug in times.

SGM: You have many constituents to consider: the incoming mayor, controller and council members...how much input do they have and how do you meet their expectations?

SC: In addition to the mayor, and the city controller, 14 council members are inaugurated and this is an important day for all of them. Our office has the primary responsibility for the actual inauguration ceremony but we work closely with the mayor’s designated representative and we try to make this a special day for all of the elected officials. The only direction Mayor Parker gave was that she wanted Houston artists to perform so we gave her 200 of them.


Several years ago a former mayor asked that we try to give more prominence to the controller and council members since this is their day too. That’s when we added the “walk” and invited them to have someone of their choosing accompany them on the stage. We now announce each official and the accompanying guest. They then walk across the stage to their designated seat. Guests are seated behind the elected official they escorted.

SGM: There are some key protocol issues involved. Who gets invited? How do you handle stage seating with 5 former mayors, controller, and the council members?

SC: We printed 12,000 invitations. Each elected official gets a certain number of invitations and reserved seats which their staff/volunteers monitor. The event is open to all Houstonians and all elected officials—local, state and federal are invited as well as civic and community leaders, non-profit representatives and others who work to make this city great.

SGM: How do you keep the elected officials and dignitaries on schedule?

SC: We control the movement of the city’s elected officials by having them park at the City Hall Annex, then we transport them and their special guest to the inauguration site then back for the first Council meeting. We also work closely with the former mayors and people participating in the actual ceremony. It’s important to personally speak to each participant. We show them the script, give them the timeline in advance, provide special parking, and have our staff greet them upon arrival and direct them to their place. They understand the significance and importance of the occasion and want to contribute to the event’s success. We write the remarks for the judge and give others a designated amount of time. We also hold meetings with the staff to review every piece so everyone knows what to expect. Everyone wants to look good and put their best foot forward so everyone is very cooperative.

We also have a full rehearsal the day before and most of the participating elected officials come. We do sound checks, stand in the marked spots on the floor, play the music to be performed, etc.

SGM: How do you determine the stage seating with so many former mayors in attendance?

SC: You’re limited by the size of the stage so it can be a problem. This year was a little more challenging since it was the first time in the city’s history that every living former mayor was able to participate. We did the stage seating in two sections flanking the symphony. To the right were two rows with the council members in front and their corresponding guest seated directly behind them. There were also two rows on the left. The former mayors with their spouses, the emcee and a poet were seated in the back row.

SGM: All but one of the former mayors was seated in the back row. Why was that?

SC: Ideally all of the former mayors would have been seated in the front but there wasn’t enough space. Instead we seated the two ministers in the front with the mayor, her partner, the controller and his spouse, and the federal judge who was swearing in the mayor. We decided to ask Mayor Parker who she would like seated to her left. She chose to have her mentor, Mayor Kathy Whitmire which is why she was also seated in the front row. Seating is never easy but as long as you’ve thought your plan through and have a “justification” so you can explain why you did something a certain way most people understand.
Susan Christian conducts inauguration dress rehearsal.
For the complete interview with Susan Christian including lessons learned and some of her event planning best practices go to Protocol Resources Mayoral Inaugurations.

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